We understand that things do happen at times beyond our control.
Thats why HoldYourLuggage will work with you thru our flexible cancellation policy prior to your arrival.
WHAT IS YOUR CANCELLATION POLICY?
What if we miss our scheduled pick up due to change of flight time or circumstances beyond our control?
In order to receive full refund, you may cancel at anytime up to 48 hours from arrival for 100% refund. ($10 service charge is non-refundable).
If your cancellation is within 48 hours of arrival, please note that 25% of your payment is non-refundable (plus the $10 non-refundable service charge).
However, in the event that you are not refunded 25%, you may be able to apply the non-refundable 25% to a future request, if applied during the next 6 months.
HYL will provide you an in-house credit to use at anytime in the future or you can assign your credit to your friends or family.
HOW DOES THE LUGGAGE PICKUP AND STORAGE PROCESS WORK?
A waiver of liability must be signed when we arrive to pick up your luggage. We will confirm the drop-off/return time and destination/location. For long term storage of your luggage, it will be stored in a nearby storage facility. Short-term storage will be held on site in a locked room. At the pre-arranged time, your luggage will be returned to you.
WHY DO WE NEED TO SIGN A LIABILITY WAIVER FOR STORING OUR LUGGAGE?
We guarantee the safety and security of your luggage. However, your luggage has traveled many miles and has changed hands. To protect ourselves from any losses that may have occurred in that process, a liability waiver form must be signed. Also, we are not responsible for any fragile items that may be damaged in the process of us handling your bags and loading them into our vehicle.
HOW SECURE IS HYL LOCATION?
HYL is occupied 24 hours a day. It is equipped with 8 security cameras surrounding the house; motion lights around the perimeter and a gate key-coded entry system. It is also within a 1/2 mile from two (2) police stations (one of which is a police training station). At any given time, you will see several police patrols going up and down the street, to and from the station. There is only so much precaution a traveller can take, but its always nice to know that protection is just AT the corner.
WHY SHOULD I TRUST THIS SERVICE?
HYL is a home-based service created as a necessity for our home-sharing hosts' needs. We are affiliated with Airbnb as a host and host manager. We have been a member since 2011. Feel free to check out our 1,000+ reviews.